Returns Policy

Can I return items?

Within 7 working days of the day of receipt of an order, consumers within the EU have a right to cancel the contract of the purchase of an item.

Should you want to cancel an order within that 7 day period, under the Distance Selling Regulations.   Should this be the case after the 7 days we will exchange products for other products or for credit to be used on, if you return the products within 28 days.

Goods can only be returned and exchanged if they are in the condition you in which received them. In addition to your statutory rights and as a sign of good faith, faulty goods can be returned for up to 3 months from the date of purchase for garments and 1 year from the date of purchase for sex toys.  

Goods that were on sale or clearance items may not be returned unless they are faulty. Toys, Lingerie, Lubricants, Oils and candles will only be accepted for return if they are deemed to be faulty, unfit for purpose, incorrectly described or of a quality that is unsatisfactory. Body stockings are also non-returnable. Items received as part of a promotion for example, buy 2 get 1 free all items must be returned. This does not affect your statutory rights. This does not affect your statutory rights.  

How can you be notified about returns or cancellations? Under the Distance Selling Regulations, please contact our Customer Service within 7 working days of receiving your order. Provide us with your name, order number and order details. If this is for a product exchange, contact us within 28 days providing us with the same details as listed above along with the details of the product(s) you wish to receive as a replacement. You can contact us by email or by post:  

Email: Coann Limited, Customer Services, 189 Castleblayney Road, Keady, Co. Armagh, BT60 3SL.  

Where do I send items that I wish to return?

Items that are to be returned should be sent to the following address, along with your delivery note:  

Coann Limited, Customer Services, 189 Castleblayney Road, Keady, Co. Armagh, BT60 3SL.  

Please ensure that you keep your proof of posting for goods you have returned. You will get this from your post office at no extra charge. We cannot be held responsible for the exchange or credit of goods if we do not receive them from you.  

Does it take long to process a refund?   It can take up to 7 working days from receipt of a return to process a refund or exchange. You should also allow another 5-10 working days for refunds to be credited to your account. This delay is out of our control as it is determined by the banks and card issuers. The card you used to place the original order is the card that will receive the refund.